Rooted in Kenya. Crafted for the World.
Customer Care
Shipping & Returns
Carefully packed and promptly delivered from Nairobi, Kenya to your doorstep.
Shipping Policy
We take exceptional pride in the freshness of our macadamias. Every order is packaged in air-tight, nitrogen-flushed foil pouches to guarantee the peak flavor of roasted Kenyan nuts.
- Domestic Orders (Kenya): Standard dispatch within 24 hours. Delivery within Nairobi is typically same-day or next-day. Regional deliveries take 2 business days.
- International Orders: Shipped via DHL Express courier with tracking. Delivery to North America, Europe, Middle East, and Asia takes 3–7 business days.
- Free Shipping: Complimentary standard shipping applies on all qualified retail orders over $75.
Returns & Satisfaction Guarantee
Because our products are premium perishable foodstuffs, we cannot accept returns once sealed pouches are opened. However, your complete delight is our mission:
- If your parcel arrives damaged in transit, please take a photograph and contact us within 48 hours of delivery.
- We will gladly dispatch an immediate replacement or issue a full refund to your original payment method.
- For any quality inquiries, reach our team via WhatsApp or email at indulge@ridgeandroot.co.ke.
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